How can I book a villa with Happy Cape?

You can book directly through our website or send us a request by email to [email protected]. Simply let us know your travel dates, number of guests, children (with ages), and any preferences you have for your stay. We will be happy to put together a personalized offer for you.

You can also reach us by phone at +1 (239) 703-0103. We are available in both English and German, whichever you prefer.

How can I rent a boat with Happy Cape?

Renting a boat with Happy Cape is straightforward. Simply send us an inquiry through our website or by email and we will get back to you promptly with availability and an individual offer.

Please note that online booking is not available for boats, as each rental requires personal coordination. A few things to keep in mind:

The minimum rental period is 3 days. Boat rentals are available to guests aged 21 and over. A security deposit is required and will be refunded after the boat has been returned and inspected. Before your trip, you will receive a comprehensive safety and handling briefing from a licensed captain, including a test drive and practice docking at the boat lift. On the return day, the captain will check that the tank has been refueled and inspect the boat for any damage.

For full details on requirements, insurance, and policies, please refer to our Terms and Conditions.

Can I book a villa and a boat together?

Absolutely. If you would like to combine a villa and a boat rental, simply contact us with your travel dates, number of guests, and any preferences. We will put together a coordinated offer for your entire stay.

Can I bring my pet?

Yes, we offer a selection of pet-friendly villas for guests traveling with dogs. These properties are clearly marked in the listing. If you would like to bring your pet, please let us know during the booking process. A pet fee applies to cover additional cleaning and preparation. Please note that only designated pet-friendly villas can accommodate pets.

Do all villas have a private pool? Are pool towels provided?

Yes, all Happy Cape villas feature a private pool for your exclusive use throughout your stay. Pool towels are provided.

How do I find out if a villa has a hot tub or spa?

Detailed information about each villa's pool and spa setup is available in the individual listing. If a hot tub or spa with massage jets is important to you, feel free to contact us and we will help you find the right villa.

What is included in the rental price?

Your rental price covers the villa fee, final cleaning, local sales and tourist tax, water, waste disposal, pool and garden maintenance, and high-speed internet. Electricity is not included and will be billed separately after your stay based on actual consumption. If you use the propane bottle for the BBQ grill, gas usage will also be charged separately.

Are there any additional costs beyond the rental price?

Yes, two items are billed separately after your stay and deducted from your security deposit: electricity, based on actual consumption and local utility rates, and gas usage if you use the propane bottle for the BBQ grill. You will receive a clear summary of all charges along with your deposit refund.

Why is a security deposit required?

A security deposit is required for every villa as a safeguard against damage or excessive wear. It also covers electricity usage and, if applicable, gas usage for the grill. After your departure, these costs will be calculated and deducted from the deposit. The remaining amount will be refunded promptly. Please let us know whether the refund should go to the account used for booking or to a different account.

For full details please refer to our Terms and Conditions.

How do I check in when I arrive?

Access details and the entry code for your villa will be sent by email no later than 2 days before arrival, provided the full payment has been received. Contact information for the local property management team will be included in this communication.

Once you have arrived at the property, please contact our local property management team to arrange a check-in walkthrough. They will show you around the villa and explain any property-specific features. All relevant house details are available in the house manual on site.

What are the check-in and check-out times?

Standard check-in is from 4:00 PM on the day of arrival. Check-out must be completed by 10:00 AM on the day of departure.

Early check-in and late check-out can be arranged upon request and depending on availability, and will be charged additionally. We can confirm availability no earlier than 24 hours before the relevant date. Please contact us in advance if you would like to arrange either option.

Can I schedule a cleaning during my stay?

Yes, we offer an optional mid-stay cleaning service for an additional fee. Simply let us know in advance and we will arrange a convenient time that works for your schedule.

How can I pay for my booking?

We accept bank transfer payments in both US Dollars and Euros. You can select your preferred currency at the top of our website at any time. If you would like to pay by bank transfer, simply contact us via the booking inquiry form and we will send you all the necessary payment details.

In which currencies can I pay?

We accept payments in multiple currencies. Simply select your preferred currency using the currency selector at the top of our website and we will provide you with the corresponding bank details for your transfer.

What should I do if something is missing or not working during my stay?

Please contact our local property management team directly. They are on hand to help with any questions or issues that arise during your stay. Please do not attempt any repairs yourself or purchase replacement items. We will take care of everything promptly to ensure your comfort throughout your stay.